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Top GoodX Features to Improve Patient Satisfaction in 2025

Top GoodX Features to Improve Patient Satisfaction in 2025

Patient satisfaction often comes down to the little things—simple, thoughtful processes that make their experience smoother and their lives easier. With that in mind, GoodX offers practical tools to help healthcare providers create a more seamless, supportive...
How to Prepare Your Practice for the New Year with GoodX

How to Prepare Your Practice for the New Year with GoodX

The new year is fast approaching, and we understand how hectic December can be. Reflecting on the past year and planning for the next might feel daunting when you’re managing the daily demands of your practice. But with the right tools, you can step into 2025 feeling...
The Benefits of Patient Portals: A Focus on myGC

The Benefits of Patient Portals: A Focus on myGC

The healthcare landscape is rapidly evolving, driven by advancements in technology that seek to enhance patient care and streamline medical practices. One such innovation is the patient portal, an online platform that grants patients access to their health information...
The Importance of Patient Scheduling in a Healthcare Practice

The Importance of Patient Scheduling in a Healthcare Practice

An efficient, electronic patient scheduling system is essential to a well-functioning medical practice in this modern age. It is important that you, as a healthcare expert, comprehend the importance of patient scheduling, which is why we will examine the reasons that...
Wellness in Practice: Top Tactics to Prevent Burnout in 2024

Wellness in Practice: Top Tactics to Prevent Burnout in 2024

Physician burnout can result from a variety of obstacles that they encounter in the demanding area of medicine. 2024 demands that medical practices put a greater emphasis on wellbeing and develop burnout prevention and management techniques. Five essential strategies...
The Transformative Influence of AI in Medicine

The Transformative Influence of AI in Medicine

In the world of healthcare, artificial intelligence (AI) has become a disruptive force that is changing everything from diagnosis to treatment possibilities. There is a great deal of promise for improving efficiency, accuracy, and patient outcomes with this...
Join the Practice of the Future Conferences and earn CEUs

Join the Practice of the Future Conferences and earn CEUs

In a world where positive change and innovation are essential for healthcare practices, we invite you to be a part of an inspiring journey at the annual Practice of the Future Conference. As a dynamic platform dedicated to showcasing businesses and software committed...
GoodX Software Practice of The Future Expo

GoodX Software Practice of The Future Expo

GoodX Software proudly announces that they will be hosting a conference entitled Practice of the Future at Birchwood Hotel, Gauteng, on Saturday, 12 November 2022, from 08:00 to 17:00.   Topics that will be covered are the benefits of a paperless practice; how...
The 4 Phases of Debt Management for Healthcare Practices

The 4 Phases of Debt Management for Healthcare Practices

Debt management in the healthcare practice is the effective control and administration of patient accounts. It is vital for the financial survival of the business to prevent bad debt and promote a healthy cash flow by collecting outstanding accounts from medical aids...
Leveraging Reporting to Optimise Your Income

Leveraging Reporting to Optimise Your Income

Sound Practice Management Leads to Intelligible Reporting Reporting is the most helpful tool to investigate if all the information was captured correctly and, after that, to provide valuable management information. The practice should generate relevant reports at...
Limiting Fraud in the Healthcare Practice

Limiting Fraud in the Healthcare Practice

One of the most significant concerns any healthcare practice faces is the possibility of fraud. Practitioners can become so focused on patient care that it is easy to neglect the proper management of financial and other risks. Furthermore, since practitioners and...
Embracing New Technology to Optimise Practice Management

Embracing New Technology to Optimise Practice Management

When choosing new software, the healthcare practice is usually very keen to implement all the bells and whistles of the software, immediately having the benefit of all the great new features that prompted the practitioner to obtain the software in the first place....
Improved Chronic Medication Adherence

Improved Chronic Medication Adherence

The topic of medication adherence can be a challenging one. Patients think they are more adherent than they actually are, and doctors suspect they are not, but have limited time to intervene and even less insight into what really goes on between visits. Given that...
A Quick Guide to Multi-Factor Authentication

A Quick Guide to Multi-Factor Authentication

Various user authentication technologies are in high demand for both online and desktop software and services. Healthcare practices must recognise that passwords are not the only way of authenticating users. There are various authentication mechanisms available to...
How Custom Clinical Forms Save Time and Effort

How Custom Clinical Forms Save Time and Effort

They say “time is money”, and this principle is crucial for any business that bills according to time. However, time wasted in a healthcare practice negatively impacts the availability of healthcare to patients in desperate need of medical treatment....
Healthcare Practice Management in a Nutshell

Healthcare Practice Management in a Nutshell

A healthcare practice is a business that needs to be managed effectively and efficiently to provide top healthcare to patients and be financially beneficial for owners, practitioners who work on commission and employees who earn salaries. If all parties involved in...
GoodX Clients Security Upgrade: PostgreSQL12

GoodX Clients Security Upgrade: PostgreSQL12

New System Requirement from 1 March 2022: PostgreSQL12 GoodX maintains and upgrades the security safeguards of the GoodX Cloud and all client’s software hosted on the cloud to satisfy the risk management demands of the Protection of Personal Information Act 4 of 2013...
Your Right to Retain Personal Information

Your Right to Retain Personal Information

Healthcare practices store a substantial amount of personal information of patients and medical debtors, who are defined as data subjects in terms of the Protection of Personal Information Act 4 of 2013 (the Act). The Act gives data subjects the right to request that...
Calming the POPI Act Frenzy

Calming the POPI Act Frenzy

Knowledge Empowers Although the Covid-19 pandemic has rightly been the dominant focus for healthcare practitioners, the government has not relented on the coming into effect of the Protection of Personal Information Act 4 of 2013 (POPIA).  Implementing the POPIA...
The Pitfalls of Consent

The Pitfalls of Consent

Healthcare practices are responsible parties in terms of the Protection of Personal Information Act 4 of 2013 (POPIA) because they process the personal information of patients, medical debtors and employees, who are data subjects in terms of the act. One of the...
The GoodX Work Training Programme

The GoodX Work Training Programme

Work training programmes will be different and unique depending on the needs of the company. The primary goal of any work training programme is to educate, develop and improve the skills of potential employees (participants). During the difficult period of a global...
Getting Your POPIA Ducks in a Row

Getting Your POPIA Ducks in a Row

Implementing the Protection of Personal Information Act 4 of 2013 (POPIA) requirements has taken South Africa by storm. Last-minute registrations of Information Officers with the Information Regulator has overwhelmed the online portal to such an extent that it has...
14 Benefits of Facial Recognition in a Medical Practice

14 Benefits of Facial Recognition in a Medical Practice

Facial recognition technology (FRT), is one of the latest biometric technologies to be used in the healthcare industry as a solution for efficient services, safety and security – for healthcare professionals and patients alike. FRT is a method used to identify a...
EMGuidance: Stay Updated with Medicine Information

EMGuidance: Stay Updated with Medicine Information

Staying up to date with the latest medicine information can be an immense task. Where do you start? Which resources are reliable and accurate? How much will these resources cost? How can you integrate these resources into your existing processes?  Luckily, South...
Improve Your Cash Flow with Medical Factoring

Improve Your Cash Flow with Medical Factoring

Let’s face it, in the medical industry, it can be frustrating to wait for medical claims to payout. Unfortunately, the claim payment process is not fast and only a few are paid quickly. And now during a pandemic, there is uncertainty. With an average of 30 – 120...
Locums in a Time of Crisis: Introducing LocumBase

Locums in a Time of Crisis: Introducing LocumBase

As a practitioner operating during the COVID-19 pandemic, you run the risk of staff or yourself getting infected. Running the necessary precautions and safety measures certainly helps protect yourself from the virus, however, the chance to get infected still...
Talk to a Doctor

Talk to a Doctor

In today’s busy lifestyle, it can be a challenge to keep up to date with everything going on. You’re struggling to keep with your schedule and making bookings and keeping to them has become a chore – especially your doctor’s appointments.  Luckily, we live...
Payment Links: What You Need to Know

Payment Links: What You Need to Know

Not many people are familiar with the term “payment links”; let alone know which steps to take when they receive a payment link. Anything new might seem a bit scary, however, knowing what it is and how to use it will give you more confidence to use the feature. The...
7 Simple Steps to Understanding Telemed and Payment Links

7 Simple Steps to Understanding Telemed and Payment Links

It can be hard to keep up to date with the latest online solutions as technology is always changing and evolving. The medical industry is no stranger to new technology, however, patients too need to stay updated.  Just like your practitioner, you too as the...
Safely Practice Amidst the COVID-19 (Policy Example)

Safely Practice Amidst the COVID-19 (Policy Example)

In light of the current COVID-19 global pandemic, various legislative measures have been put in place to manage the spread thereof. A 21-day “lockdown” has been implemented to restrict movement in – public, certain businesses and industries.  However,...
7 FAQs About the POPI Act in South Africa (2020)

7 FAQs About the POPI Act in South Africa (2020)

Are you uncertain about the POPI Act in South Africa and need your questions answered? We will be answering the top 7 most frequently asked questions to help you understand the basics. You might have heard of the POPI Act but you’re not quite sure what it all means....
Role-Based Access Control Explained (With an Example)

Role-Based Access Control Explained (With an Example)

As your medical practice grows, so does your team of employees so that you, as the healthcare practitioner, can focus on your patients and perform your routine duties. Without a proper access control system in place employing new employees will only increase security...
Data Backup Management for Medical Practices

Data Backup Management for Medical Practices

Backing up your data sounds like a mundane task, but it shouldn’t be taken for granted. It’s an essential strategy for any medical practice in this day and age where technology has become a big part of our lives.  After reading this blog, you will know why it’s...
The Advantages of a Cloud-Based Medical Practice

The Advantages of a Cloud-Based Medical Practice

Wondering whether you should take your practice onto the cloud? Here are a few things that you need to know before you do. After reading this blog, you will have a basic understanding of what is meant by “the cloud”, what are the benefits of having a cloud-based...
What Does It Mean To Have a Patient-Centred Care Approach

What Does It Mean To Have a Patient-Centred Care Approach

As a healthcare professional with your own medical practice, you need to treat it as the business it is. What many businesses aim to achieve is to provide quality to their clients and this does not exclude your practice. One of the ways to improve your quality of...
Buying or Leasing Your Medical Office Space: Which is Better?

Buying or Leasing Your Medical Office Space: Which is Better?

As part of opening your new medical practice in South Africa, the question comes: Should I buy or lease my medical office space? How do you choose which is better? In this blog, we will discuss the pros and cons of each option and leave the final decision to you. We...
How to Write a Medical Practice Business Plan

How to Write a Medical Practice Business Plan

Introduction In our previous blog, we gave you a quick guideline on how to open a medical practice in South Africa. In this blog, we will focus on the first two topics: 1) Building a Business Plan, and 2) Financial Planning. This blog will mainly focus on building a...

POPI Compliant

Compliance to the Protection of Personal Information Act (POPIA), also known as the POPI Act, will be mandatory for most organisations in South Africa. POPI stands for Protection of Personal Information.  Regardless of whether there is a law or not, organisations...

myGC Patient Import & Links / Patient Detail Link SMS

Through the myGrandCentral channel a link can be sent to patients. The link contains available patient details (from sparse details taken at booking time to full demographics for existing patients) to review, correct and/or complete. The link also contains practice...

myGC Custom Branded Kiosk

The myGrandCentral Kiosk can be custom branded with the practice’s logo and colour scheme to look more professional and adhere to your brand identity.

myGC Kiosk / Patient Kiosk

The myGrandCentral Kiosk is a self service system that supports patient check ins, payments and bookings all by using the myGrandCentral patient portal. It is used to verify patient details, scan patient documents, consent to terms and conditions and even collect a...

grandXchange

POPI compliant emailing. Send reports and referrals with a secure link and get replies filed back electronically into your clinical system.

Disease Administration Management Assistant (DAMA)

Register patient for protocols with options to recall, send messages and even ask the patient to complete surveys. Manage patient follow up electronically with daily or weekly surveys and home measurements. Patient’s feedback leads to automatic categorisation with...

Online Payments

Automatically sends SMS with payment link through MyGrandCentral system to make online credit and debit card payments easy. Payment link mechanism provides click feedback, which helps drive credit control process. Payment system has no upfront cost, only pay per...

Electronic Remittance Advices

An ERA is an electronic remittance advice which provides you with the details about providers’ claim payments and rejections with rejection reasons. Receive remittance advice directly in GoodX from the medical aid and automatically reconcile remittance advices to save...

Switching

Integrated real-time claims to most schemes (Discovery, Medscheme, MHG and Bestmed) with real-time patient validation to non-realtime schemes Free patient validation Free patient/family detail import Free benefit check with select schemes (including savings,...

Dental Charting

Simple and easy to use Graphical interface used to capture periodontal chart with plague, bleeding and associated bleeding score. Visual observation and treatment planning screen that can generate a treatment plan with automated billing

Creditors

Full creditors module including stock management, dental labs and surgical assistants

Credit Control Assistance

Complete, sophisticated debtor management system (credit controller) to minimize bad debt, lower the cost of debtor management and provide critical business information. The CCA can drive your debtor controller or be fully automated. Some of the features are: On...

Clinical Notes

Paperless notes Vitals Side room investigations Pathology (e-order and e-results) JACCOLD Visually flag risks like Framingham. Review of systems with diagrams which can be drawn on Photos taken with cellphone add-on can be securely added to clinical notes Diagnosis...

Cash Register

Control your cash collections and make them auditable with our fully functional cash register. It supports: User sessions Change calculation Cash up with blind balancing Administrative overview and sign off

Case Manager

The case manager is used to effectively manage patients’ notes, billing and authorisations from admission to discharge.

Billing

GoodX easily and accurately does all your practice’s billing: Sophisticated multiple price lists and billing groups to optimise turnover Easy to use and powerful ICD-10 diagnosis coding Material billing Fast macro (combination) billing Allows you automate complex...

Bed Management

GoodX bed management provides real-time information to help hospital staff to manage patient flow thus improving staff efficiency and helping hospitals meet performance targets. Reminders as well as meal orders can be done from bed management system.

Theatre Lists

Sharing of surgical theater list with hospital and other doctors through the GrandXChange system, allowing POPI compliance and reduced admin load by sharing details electronically.

Task Management

The task manager allows the doctor to assign task to individuals in the office making office management more effective and convenient and provides a place for feedback once the task is done. Doctor can pin tasks on diary which works great for script requests and can...

Batches & Reporting

To support the workflow of most medical bureau’s to collect many different claims and submit them to the medical aid together (in batch), at the end of the day, GoodX supports both batch and real-time claim submissions. Reporting can be done over multiple practices....

Reporting Dashboard

The reporting dashboard helps you manage your entire practice in one place. It provides an overview of the practice’s performance with: Turnover report Code breakdown report Practice overview report Booking status report Booking type...

Treatment Planning & Estimates

Provides a view to setup multiple visit treatment plan with billing. Print multi visit treatment plan and corresponding fee estimates and bill as work gets completed.

Facial Recognition

Facial recognition is a new time saving feature allowing the software to recognise a patient’s face, opening the correct file/booking and giving the receptionist the ability to greet a patient by his/her name and minimising mistaken identity.

Online Bookings

Through the MyGrandCentral patient portal (app and website), patients can now book appointments in real-time, 24/7, online with your practice. The appointments are integrated into the GoodX diary and all patient details will import with the booking. Control available...

Diary

Fully integrated diary for a faster reception. A powerful and robust diary that is customisable for each user. Customisations include booking statuses, diary display modes, colours and visibility as well as a diary-integrated task list. Plus, it includes an automated...

Optimised Billing

GoodX is a comprehensive billing system that can assist when it comes to modifiers. Settings can be activated to automatically apply modifiers where needed e.g. 0005. This minimises human error of codes being left out to maximise your practice income. Very powerful...
Online Bookings & Patient Portal

Online Bookings & Patient Portal

myGrandCentral is a convenient intuitive online portal for your patients. GoodX Web delivers all the self-help and self-service features patients demand, automated to reduce work for your staff. Through the myGrandCentral patient portal (app and website), patients can...
Fully Integrated Diary

Fully Integrated Diary

Fully integrated diary for a faster reception. A powerful and robust diary that is customisable for each user. Customisations include booking statuses, diary display modes, colours and visibility as well as a diary-integrated task list. Plus, it includes an automated...
Paperless Capability

Paperless Capability

Manage a more efficient medical practice by eliminating clutter and paperwork that slow down day-to-day activities. From link-based home registration and kiosk registration on myGrandCentral, to electronic clinical notes and a purely paperless document manager, GoodX...
Customisable Clinical Templates

Customisable Clinical Templates

Customise your clinical templates to fit your practice type, workflow and preferences. It’s a faster, simpler way to capture patient data according to your specific requirements, giving you software that fits your practice. Allowing you as medical practitioners...
Electronic Medical Records (EMR)

Electronic Medical Records (EMR)

The key to a successful and well-run medical practice is efficient and effective patient care. Medical practices are moving away from paper files and moving towards electronic records and patient portals. Electronic Medical Records (EMR) software is a digital file...
Easy to Use

Easy to Use

GoodX is a web-based system providing easy and fast patient input and billing, real-time medical aid claiming, smooth scripting, electronic pathology test and integrated clinical notes. Seamless medical aid cardholder file importing allows the capturing of an entire...
Web-based

Web-based

Access your data from anywhere, anytime from any device. Doctors can access patient information from any device, anywhere, anytime allowing you to improve patient care and accuracy of treatments. Multiple doctors can access a client’s medical records (provided they...
Complete Medical Practice Management Solution

Complete Medical Practice Management Solution

GoodX is a complete and unified web application for every role in the medical practice. Simplified billing, flexible scheduling, insightful reporting and easy-to-use patient relationship management tools. The GoodX Software Practice Management System is a...
How medical practices can minimise the risk of being sued

How medical practices can minimise the risk of being sued

It doesn’t matter whether you were in the wrong or not; all it takes is one disgruntled patient, and your entire life’s work can suddenly be compromised. According to the De Rebus, there has been a substantial increase in the amount and value of medical negligence...